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Notification to be sent if a Commons account is invalid

Subject line: < Tracking #>/<PI name>: ACTION REQUIRED TO COMPLETE SUBMISSION - Missing or Invalid eRA Commons Username

Body of e-mail:


NIH has received the electronic grant application Tracking # <tracking number> / PI <PI name>. NIH was unable to process your application because it was missing critical information required by NIH. NIH requires that the PD/PI’s correct eRA Commons User ID be entered in the ‘Credential’ field for the PD/PI on the R&R Senior/Key Person Profile (Expanded) component of the application.

Because the Credential field was not completed accurately, your application was considered incomplete; therefore the eRA Commons could not fully check the application against the instructions in the application guide and the funding opportunity announcement. You may receive new error and/or warning messages once you submit a changed/corrected application to

All changed/corrected applications to address this Credential error and any subsequently identified errors or warnings must be made by the submission deadline for your application to be considered on-time. Changed/corrected applications submitted after the submission deadline will be subject to the NIH Late Policy and may not be accepted.

Applicants should refer to the funding opportunity announcement and the application guide for detailed guidance on correcting application content. In addition, the Applying Electronically website ( contains additional resources that may assist you.

View detailed steps for submitting a changed/corrected application.

If you still require support after taking full advantage of these resources, please contact the eRA Service Desk..

This page last updated on December 28, 2017
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