Division of Development and Customer Engagement (DDCE)

DDCE is responsible for the core functions of software development and for providing excellent customer relationship service for eRA systems that facilitate grants processing and administration.

Major Responsibilities

  • Design and development of quality and secure enterprise IT solutions
  • Ensuring excellence in software development methodology
  • Leaders in establishing best practices in software development, analysis testing and customer interactions
  • Delivering quality, secure, flexible features and products with a rewarding user experience
  • Implementing robust testing practices, tools, and processes
  • Coordinating activities to safeguard eRA data from undue foreign interference
  • Developing reporting solutions using transformational technologies to support new policies and capabilities
  • Providing a range of resources and timely information to eRA system users to help navigate the system and stay up to date.

This page last updated on: February 13, 2025
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