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DTSC manages a range of business and administrative activities and serves as the focal point for project management activities for eRA.
Major Responsibilities
- Quality Assurance and Quality Control
- Support for internal and external eRA users
- Account Provisioning
- Program Support
- Project Management
- Risk Management
- Acquisitions and Contract Management support
- Financial Management support
- Program Reporting
- Office and Administrative Management support
- Strategic Planning
- Human Resources support
Senior Leadership
Director
Staff
Project Coordination Branch
Manages program support tasks for eRA, including project management, risk management, and strategic planning. Responsible for acquisitions and contract management and for support of financial management.
- Kevin Bien, PMP – Branch Chief
Service and Quality Branch
Provides a customer-focused, single point of contact service desk and quality assurance center, supporting internal and external users of all eRA systems. Also delivers support to ensure integrity of data and secure account provisioning.
- Dorsey Gaines — Branch Chief
Grants System Integration & Implementation Branch
Operates as the primary liaison between eRA, OER policy groups and the grants management user community on all aspects of the administrative management of grants. Supports the implementation of functions and features that are specific to the eRA Grants Management system and provides support for NIH and partner financial systems for the appropriate financial processing of grants. Supports NIH and partner financial Year End Close (YEC) activities and coordinates YEC activities and problem resolution within eRA and with other relevant organizations.
- Mitzi Tang — Branch Chief
Shared Service Provider Support Branch (SSPS)
Focuses on supporting eRA as an approved service provider on HHS’s Quality Service Management Office (QSMO) marketplace for grants; and leveraging eRA services for existing and potential agency partners across the federal government.
- Ashfaq (Ash) Dawood – Branch Chief
Program Support Branch (PSB)
Focuses on the development, implementation and monitoring of project management best practices and guidelines in eRA for managing the many projects and initiatives eRA undertakes every year.