Notice Number: NOT-OD-15-147

Key Dates
Release Date: August 28, 2015

Issued by
National Institutes of Health (NIH)

Purpose

This notice informs the research community that the eRA Commons Help Desk has been rebranded as the eRA Service Desk.

The eRA Service Desk will continue to provide high-quality support for eRA Commons and its modules (Status, Personal Profile, Institutional Profile, Just-In-Time, Research Performance Progress Report, Financial Conflict of Interest, Federal Financial Report, and more).

The new name, however, reflects the team's expansion to support ASSIST and other eRA services.

Funding opportunity announcements and our grants.nih.gov web pages already reflect the name change. Updates to system screens and other resources are underway. We encourage you to update any references you may have for our eRA Service Desk team.

eRA Service Desk

• Need Help? website
• Web ticketing (preferred method of contact)
• Toll-free: 1-866-504-9552
• Phone: 301-402-7469
• Hours: Monday-Friday, 7:00 AM to 8:00 PM ET (excluding Federal holidays)

We strive to give the best possible service to our applicants and grantees. To provide feedback on the service you've received, please email the support management team at [email protected].

Inquiries

Please direct all inquiries to:

eRA Communications
Email: [email protected] (preferred method of contact)
Telephone: 301-435-8185