OER Division of Customer Support Services (DCSS)
U.S. Department of Health & Human Services Logo
Grants and Funding
About OER
OER and You
OER Annual Reports
OER Offices
OER Vacancies
Visiting NIH
Contact Us
Web Site Resources
Advanced Search
Help Downloading Files
Privacy Notice
Site Map
Streaming Video Clips Help
Division of Customer Support Services (DCSS)

DCSS is both the focal point for all customer interactions between eRA, its stakeholders and the user community — and the engine at the back end, moving the enterprise forward.

Major Responsibilities
• Frontline support of eRA system users
• Customer advocacy and support
• Managing customer expectations
• Anticipating customer needs
• Project development and management
• Implementing software releases
• Monitoring complex IT systems
Senior Leadership:

Director: Jim Seach

Senior Coordinator: Sara Silver


Operations Branch
Monitors complex IT systems around the clock, implements eRA’s system wide and other software releases, ensures data back up and recovery, maintains security and ensures plans are in place for disaster recovery.

Customer Relationship Branch
Operates as the primary liaison between eRA, its stakeholders and its user community in determining user needs and providing system solutions in a collaborative manner; serves as a strong customer advocate for the extramural business area it represents.

Contact Us
Jim Seach
Rockledge Room 6166
(301) 496-5912

Return to ORIS Offices Page

This page last updated on March 13, 2014
Content Manager: eracommunications@mail.nih.gov
Technical Issues: E-mail OER Webmaster

Social Media Links